W.I.T.

At The Newport

Our Commitment to Your Satisfaction

As a Shaner hotel, we foster an environment of teamwork by encouraging each associate to do their part to fulfill their "role" as part of the bigger picture of contributing to the guest, the company and the community.

We will demonstrate a total commitment to do W.I.T. - "Whatever it Takes" from all levels of the company. We will mentor and empower associates to anticipate the needs of a customer (internal or external) and then address those needs quickly and confidently. We will make “service” a challenge by turning an unhappy customer into a loyal customer and have fun at the same time!

We will make a difference and look for ways to do more for our customers than they expect of us.

• Just "meeting" standards is not enough. The attitude behind those standards is critical to success.
• Take personal responsibility
• Motivate our associates to think about why we are in the job in the first place
• Give the associates a sense of identity and sense of purpose.
• Link the associate to the purpose – WIT Buttons
• One focus, entire team

Interested in Employment Opportunities at The Newport? Learn more...